Tech Help For Students

Access most student services (Infinite Campus, Schoology, Google Drive) through ClassLink. Username is your student ID number.

For returning students (Paly or any other school within the district) - if you don't remember your password, try to reset it yourself by clicking on "need help" on the ClassLink webpage.

After exhausting all self-help options, open a ticket for further help.

• Changing or resetting ID Portal password
• Infinite Campus
• Checking out a Chromebook
• Using Chromebooks
• Google Drive
• Naviance
• Schoology
• Student email
• Teachmore (Tutorial app)
• Wi-fi

Changing or resetting ID Portal password

Log into ClassLink and click on "Profiles" on the left-hand side of the page.

Then click on "Change Password"

Enter "old" password and then "new" password twice.

Save. Within a few minutes, the new password will be synced to all products (Schoology, Google, Infinite Campus, etc.)

PAUSD.org instructions to reset your password is in the FAQ section.

Infinite Campus

If you can log into ClassLink but when you click on Infinite Campus (IC), you receive a message that your account is disabled:

Student accounts get disabled two ways:

1. The most frequent reason - your parents have not completed the Annual Data Update (ADU).
   1. Once the ADU is completed, the student’s account is reactivated within an hour.
   2. Parents can get IC help at the district IC page.

   Checking out a Chromebook

   In order to borrow a Chromebook from Paly, students must have the following forms printed and signed by both the student and parent:

   • PAUSD Technology Equipment Loan Agreement | Spanish
   • Secondary Student Use of Technology | Spanish

   Once students have the forms above printed and signed, they can check out a Chromebook from room 410.

   Using Chromebooks

   Log in using your PAUSD student email address and ID portal password.

   If you are unable to log into a school-owned Chromebook, log into the ID Portal (RapidIdentity) on a computer and follow the password reset process above to re-sync all apps in the ID portal.

   Google Drive

   If you are having trouble with your Google Drive, especially integration with Schoology and/or Turnitin, make sure that you are using your PAUSD student email address for ALL of the products.

   If you continue to have problems. Please come to room 410 for help.

   Naviance

   For Students

   • Click on the Naviance icon in the ClassLink.
   • Note: If you are used to logging into Naviance using your email address as your username, and want to continue logging in that way, you may continue to click on the Naviance link in the ID portal and log in as usual. If you are having trouble using your old Naviance username to log in, please try using the Clever login method. If you still have trouble, go to the Paly tech office in portable P-2.

   Schoology

   If you see the wrong classes in Schoology, and you have waited one day after your schedule change took effect in Infinite Campus, visit Ms. Ludemann in room 410, or email her.

   Student email

   Student email address: flxxxxx@pausd.us
   f = first letter of first name (lowercase)
   l = first letter of last name (lowercase)
   xxxxx = last 5 digits of student ID

   Teachmore (Tutorial app)

   The Teachmore (Tutorial) app is available in the ID (Rapidentity) Portal.

   Wi-fi

   To connect a device to the PAUSD wireless network:

   • Select the PAUSD network (this is for students and staff. Parents should use the "PAUSD Guest" network).
   • Log in with your PAUSD credentials.
   • Trust the certificate if asked
   • Enter the username and password for your device if asked.
   • There are additional settings for Android, Chrome and Windows devices. Please come to P2 for assistance if needed.
   • NOTE: If you have previously connected to PAUSD Guest network, you might need to "forget" or "delete" that network from saved settings. Please come to room 410 if you need help.